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How 4dmama Handles Your Personal Information

This Privacy Policy tells you exactly what data 4dmama collects when you open an account, make a deposit through Touch 'n Go eWallet, Boost, or GrabPay, and browse the lobby.

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4dmama How 4dmama Handles Your Personal Information
DATA HANDLING PRACTICE

How We Keep Your Account Information Safe

We apply a layered approach to data security — encryption in transit, access controls on our internal systems, and session tokens that expire after inactivity. Your payment details from Boost or GrabPay transactions are never written to plain-text logs, and our team reviews access permissions regularly to limit who can see account-level data.

Cookies and Session Data

Session cookies keep you logged in and remember your last lobby state — for example, whether you were on a live baccarat table or a slot room. You can clear these from your browser at any time without losing your account.

Account Security

Every login triggers an OTP sent to your registered number. If you notice a login you did not initiate, lock your account from the settings page and contact support immediately via live chat.

Data Retention

We hold your account records for as long as your account is active and for a period after closure as required by our internal policy. You may request deletion of non-essential marketing data at any time through our support channels.

Third-Party Sharing

We share only the minimum data needed with payment processors like Touch 'n Go eWallet and DuitNow to clear your transactions. We do not sell or rent your personal details to any advertiser or data broker.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to remove non-essential records, our support team is the right starting point. Raise a privacy request through live chat, email, or the in-account message form — we will acknowledge your request and let you know the next step.

Team online

Live Chat

Open the chat widget from any page inside your account. Describe your privacy request and our team will log it and follow up directly.

Email Support

Send your request to our support address with your registered email in the subject line. We will confirm receipt and outline the process for your data query.

In-Account Form

Log in, head to Account Settings, and submit a message under the Help section. This links your request to your account record automatically.

Your Privacy Questions, Answered

These are the questions we hear most often about how your data is handled on 4dmama. If your question is not here, reach us through live chat or the in-account form.

We collect your name, email, contact number, and device identifiers at registration. Payment references from Touch 'n Go eWallet, Boost, or GrabPay are logged per transaction but your credentials are never stored.

Yes. Submit a data access request via live chat or email with your registered email address. We will compile and share the relevant records within a reasonable timeframe.

Contact support through live chat or the in-account form and request deletion of non-essential data. We will confirm what can be removed and complete the process once your account status is verified.

Only to the extent needed to process payments — for example, passing a transaction reference to GrabPay or DuitNow. We do not sell your data to advertisers or data brokers under any circumstance.

Transaction data travels over encrypted connections. We store only the reference number and amount — never your Boost PIN, FPX banking password, or full card details. Internal access to these logs is restricted.

We retain your records for a period after closure as set out in our internal retention schedule. You may request early deletion of non-essential marketing data by contacting support once your account is closed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.