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Terms Conditions That Apply to Your 4dmama Account

These terms set out what you agree to when you open and use your account on 4dmama. They cover how your wallet works, how payments are handled through Touch 'n Go eWallet, Boost and GrabPay, and what happens when something needs to be resolved.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPayAvailable where local law permitsSubject to change with notice

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause here is unclear, or you believe something in your account does not match what these terms describe, contact us directly. We handle terms-related queries through live chat, email and our in-account messaging tool. For account wallet disputes involving Touch 'n Go eWallet, Boost or GrabPay, provide your transaction reference number so we can trace the transfer on our side without delay.

Team online

Live Chat

Reach us through the live chat window in your account dashboard. Provide your account ID and the specific clause or transaction you are asking about so we can respond accurately.

Email Support

Send your terms or account query to our support email. Include your registered wallet name — Touch 'n Go eWallet, Boost or GrabPay — and a clear description of the issue.

In-Account Messaging

Use the message tool inside your account for non-urgent queries. We review and respond to all terms-related messages in the order they are received.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We take the obligations in these terms seriously. Your account data — including your registered payment method, wallet history and contact details — is stored securely and is not shared with third parties except where required to process your transactions or comply with applicable law. Cookies are used to keep your session active and to remember your account preferences across visits. If you want to request a change to your account details, or ask what data we hold, submit the request through live chat or email with your account ID ready.

Data Retention

We retain your account records and transaction history for as long as your account is active and for the period required under applicable law after closure.

Cookie Use

Cookies keep your account session running and save preferences like your chosen payment method — Touch 'n Go eWallet, Boost or GrabPay — so you do not need to re-enter it each visit.

Account Security

Your login uses a one-time password sent to your registered number. Never share that code; if you suspect your account has been accessed without your knowledge, contact us immediately.

Requesting Changes

To update your registered wallet, contact details or to ask what personal data we hold, submit a written request via live chat or email. We aim to respond within a reasonable timeframe.

What These Terms Actually Cover

4dmama Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm you have read and accepted these terms in full. They apply to every action taken through your account — browsing the lobby, placing wagers, depositing funds and requesting withdrawals. Your account wallet holds your balance; any deposit made via Touch

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'n Go eWallet, Boost or GrabPay is credited once the transfer clears on our end. Withdrawals follow a verification step where your account identity is checked against the wallet name on record — a mismatch will delay processing. You are responsible for keeping your login details
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private; we cannot be held liable for unauthorised access caused by credentials you share. These terms also extend to how we communicate with you, including promotional messages you choose to receive. Access to certain features depends on where local law permits it. We may update these
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terms at any time; the revised version takes effect once posted and continued use of your account means you accept the changes. If anything here is unclear, reach out to our support team before continuing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about the terms on 4dmama. If yours is not here, open a live chat and our team will walk you through the relevant clause directly.

They apply from the moment you create your account and continue for as long as it remains active. Every transaction, wallet deposit and withdrawal you make is subject to these terms.

We can update these terms at any time, but the revised version is posted before it takes effect. Continuing to use your account after the update means you accept the new version.

A mismatch between your registered name and your Touch 'n Go eWallet, Boost or GrabPay wallet name will hold up your withdrawal. Contact support to resolve the discrepancy before requesting a payout.

No. These terms permit one account per person. Duplicate accounts may be suspended and any balance inside them held pending review. If you have accidentally created a second account, let us know straight away.

Send a written request through live chat or email with your account ID. We will confirm what data we hold and how long we keep it, in line with what these terms and applicable law require.

Yes. Certain features, game categories and payment options are available only where local law permits. Players in Kuching or elsewhere in Malaysia should check current availability in their account.

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